How it works

IASO Backup Bank is based on a client-server software solution. The backup server is provided by IASO as either a shared or a dedicated managed service. In order to access the IASO backup server, client software has to be installed on the systems that need to be included in the backup. Although the software is easy to install, generally we recommend our customers to use the services of a qualified engineer to do this. IASO Backup Bank services are sold through the ICT reseller channel, and our channel partners have the expertise not only to install and configure the software but also to assist you in case of an incident, when data needs to be restored and systems rebuilt.

Security

IASO has taken several measures to store your data in a very secure way.
The security of the IASO Backup Bank is organized as follows:

• The systems are stored in a secured data centre (Level 3 Amsterdam and Düsseldorf, Interxion Schiphol-Rijk). The data centers meet the highest quality standards;  there are 19” sealable racks used and only authorized employees of IASO have access to them.
• Access to the backup servers is secured by a state-of-the-art firewall systeem (Juniper Netscreen).
• The communication between the backup client and the backup server happens via a proprietary protocol. The specifications of this protocol are unknown in the public domain. An attempt to hack the server will not lead to any response of the server. The server does not make itself public by broadcasting. The communication port will act if it is closed when there is not the right protocol.
• An user ID and password are necessary to get access to an user account.
• All client-side queries which are send over the TCP/IP network, are coded with the Diffie Hellman protocol.
• All data will be send to the Backup Server and is saved in a 128-bits AES encrypted format. The encryptionkey is NEVER present at the Backup Server.

The storage systems for our Backup Bank are double redundant executed, that means:

• All Backup Servers have a RAID-5 disc-save-system. Failure of a hard disk does not lead to the loss of data. 
• Every primary Backup Server has a continuous connection with a secondary Backup Server on another location (e.g. Amsterdam – Düsseldorf). The data between these two servers is continuously synchronized. This synchronization process takes some time, so there can not be guaranteed that the secondary backup is 100% up-to-date. There can be guaranteed that – except for situations of maintenance – the backup data on the secondary Backup Server is not more than 24 hours older than the backup data on the primary Backup Server.

Backup selection

It is of course of the utmost importance that your backup selection includes all files and folders that you need, because data that is not selected, will not be backed up and cannot be recovered later. We recommend you to use qualified support personnel to make the right selections and in case of doubt consult the supplier(s) of your application software.

Reporting

After installation and configuration of the software, regular backups will be made in accordance with the defined schedule. IASO Backup Bank will report to you on a daily basis what the status of the backup service is. Whether or not the last backup session was succesful, how many backups have actually been made during the last 30 days, how many errors are reported, etc. This information is summarised in an easy to read dashboard , which is emailed to you and contains links to more detailed information on our customer portal.